2nd BAT Colegio SIL: February 2011

Formal Letter

Publicado por Alvaro G.T. |

25 False Avenue

Liberty Utopia

LI78947UT

13 January 2011

Future Publishing
10 Waterside Way
Northampton
NN4 7XD
United Kingdom

Re: Magazine subscription has not been renewed although been paid.

Dear Sir or Madam,

I am addressing this letter of complaint due to the poor services offered by your company. I did renew my subscription to TOTAL GUITAR magazine via regular mail and your subscription department emailed me confirming my payment. However, a few weeks later I received a new email stating that my subscription had not been renewed and consequently paid.

All earlier complaints have not been replied and so I am left very disappointed by your customer service. Because of this major negligence I have not received my February issue, precisely an issue that I was really looking forward to reading. I would also like to highlight the fact that if the company keeps on leaving me without a formal reply I will not doubt when posting in several internet blogs about your disastrous subscription and payment management.

I would be very grateful if you solved this situation as soon as possible.Thank you in advance.

Yours faithfully,

NAME Surname

NAME Surname

well done

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Publicado por Carlos Barceló Castell |

46 Av. País Valencià

Vinaròs (Castellón)

12500

Customer Service Department

PC coste

33 Rodallamps Street

78900 Valencia, Spain

8 January 2011

Dear Sir or Madam,

I’m writing in response to the fact that I’ve received a product from your company in bad conditions. I asked for it by phoning to your local office in Valencia.

It caused me considerable inconvenience not to have my laser keyboard at the time It was expected to be ready, as I ought to have done an exhibition of that product in a university yesterday. You can believe how frustrated I felt because of it.

Furthermore, I would like to express my disagreement in the manner of delivering it, as the package wasn`t protected properly. It had some damage in the hardware; despite it’s difficult to appreciate it at first sight.

I look forward to hearing from you as soon as possible to change the keyboard by a new one.

Yours faithfully,

Name

Name Surname

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Publicado por Eduardo Jané |

FORMAL LETTER

73 Wembley St.

London

DN1 4HG

Customer Services Department

Digital Store

159 Oak St.

London K5 1RD

8 February 2011

Dear Sir or Madam,

I am writing to you to complain about the digital camera I bought in your store and about the way I was treated when I came back to complain.

I bought the digital camera two weeks ago. I tried it and it worked perfectly, so I took a lot of pictures. However, when I arrived home and plugged it into my computer I could not open any file. Then, I saw in its box that the software of the camera was not suitable for my computer. The fact is that I remember clearly clearly remember that the salesclerk in the store told me that it would work perfectly on my personal computer.

Moreover, four days after then, the image on the camera screen suddenly turned green. I went to your store and I was told that it was my mistake not to read the special features written on in the box of the product.

I would be grateful if you could apologise for giving me wrong information and also refund all my money back.

I look forward to hearing from you.

Yours faithfully,

[Signature]

Name Surname

well done

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Publicado por Paula Barceló |

46 País Valencià Avenue

Vinaròs (Castellón)

12500

Customer Services Department

Casmara cosmetics S.A

87 Cuenca Street. Industrial area Bobalar

46970 Alaquas (Valencia)

7 February 2011

Dear Sir/Madam:

I am writing in order to complain about a defective facial cream I got last month from your company, which has provoked me a lot of trouble. Moreover, my complaint is increased because of the fact I have constantly been refused a refund of the money.

I knew about your new moisturizing facial cream thanks to an advertisement on television. It clearly stated that the effect of the product, which is considerably expensive, could be perceived two weeks after the beginning of its use. However, instead of seeing my skin was better looking progressively, I have been suffering several atopic dermatitis, with extended eczemas and eruptions all this month. Therefore, I am following an expensive medical treatment and suffering quite pain in the whole face.

Besides all this, I have rung you/the company a lot of times trying to discuss my serious situation without asking for any damage compensation. At least, I expected your heartfelt apologies and a money refund of the cream, but I have got your continued refusal to it.

I would be very grateful if you could give high priority to this matter, because if not, I'll be forced to speak to my lawyer.

I look forward to hearing from you.

Yours faithfully,

Name

Name Surname

very good

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Publicado por Telma Laborda |

12 Río Cuervo St.

Cañamares, Cuenca, Spain

011G4

7 February 2011

Diputació de Barcelona (2)

Departament de Policia Mossos d'Esquadra (1)

1 Sant Jaume Sq.

Dear Sir or Madame,

I am writing to complain about a fine I received of regarding/upon a motorbike.

First of all, I do not own this motorbike because I had it stolen two years ago. This robbery was reported to the police as soon as it was done committed, so you should know that I have not the motorbike anymore.

For this reason I am really astonished and feel cheated as you have found my vehicle but I can not get it back. Furthermore, the direction you sent the letter to is not mine, as I live in another city since last year, and so when the offense was committed I was not there.

It would be grateful if you could search my vehicle, just to carry out your duty as Police, and you could contact me.

I look forward to hearing from you.

Yours faithfully,

Name

Name.

very good

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Formal Letter of Complaint

Publicado por Ksenia Avetisyan |

38 Mallorca Street

Barcelona, Spain

08011

Customer Services Department

Yoigo

175 Gran Via de les Corts Catalanes

Barcelona, Spain

08014

Dear Mr. Riera,

I would like to express my dissatisfaction about a purchase I made a few days ago in one of your shops “Yoigo” and, especially, about the fact that nobody attended assisted me when I needed it.

It was clearly stated on your website that the first person who bought an iPod-nano would receive as a gift a mobile phone Nokia 7900. I bought an iPod on the 3 of February and I was completely sure to be given a gift without any problems. And I received it. However, I was disappointed to find that the mobile was absolutely broken and lacked of some details.

To make matters worse, when I wanted to discuss this situation, the way I was treated in your shop wasn’t so pleasant. I received no help and no apology. As you can imagine, apart from disappointment this caused me bad impressions.

I would be very grateful if you could look into this situation. it's better if you say matter

I look forward to hearing from you.

Yours sincerely,

Carmen de España

remember to avoid contractions. well done

8 February 2011

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FORMAL LETTER

Publicado por Laia Bardina |

55 Lalala Street

Sta. Lalala, Lalala
A8450

Customer Service Department

British Summer

3 Tusset Street

Sant Gervasi, Barcelona, Spain

08006

7 February 2011

Dear Sir or Madam,

I am writing in order to express my discontent about the linguistic experience I had last summer with your company and to complain about the disorganization there was during the month I stayed in Los Angeles.

I was disappointed when I arrived and I knew that the family that was supposed to host me was on a trip during half of my stay. For that reason, I had to stay with another family which who was hosting one of my partners, something that caused me considerable embarrassment.

To make matters worse, when the classes started I realized that the lessons where for little kids, plenty of games and useless oral expositions presentations, and the afternoon activities weren’t the expected.

I would like you to look into this matter in order to reach a solution as soon as possible, because I feel like I have wasted my money. It would be honest of you that you showed the haves and have-nots of your company.

I look forward to hearing from you.

Yours faithfully,

Campanilla

Campanilla Fuertes

Very good!

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Publicado por Yulffi |

21 Diagonal Ave

Barcelona, Spain

09833

7 February 2011

Customer services

Sony

Japan

NZ13 8YH

Dear Sir or Madam,

I am writing to complain about a PlayStation 5 which my father bought from your shop in November. I received the PlayStation 5 as a Christmas present some weeks ago. After two days it stopped making a noise. Now the joystick does not work.

When i I returned the faulty PlayStation to the shop, the shop assistant asked me for a receipt.

Unfortunatelly i did not have one because the PlayStation was a gift. The shope assistant was quite rude and refused to give me a refund.

I would be grateful if you could let me I could have a refund. If this is not possible, i I will accept a replacement.

I am also going to write to the manufacturer and tell them all about it.

I look forward to hearing from you soon.

Yours faithfully,

Yulffi Mordam

Yulffi Mordan

be careful with capital I

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Publicado por Anastasiya |

61 Charles Street

Griliazh Restaurant (2)

RG5 6TQ

Customer Service Department (1)

"Griliazh"

London W8 6RF (3)
this information can't be correct. You must write here only the info in yellow in the stated order between brackets. Remember that on the right you must write your address, city, country and zip code.

7 february 2011

Dear Sir or Madam

I am writing to complain about service that I have received in your restaurant and about the way I was have been treated.

Up until recently we have enjoyed coming to Griliazh ~~over the years~~ for the food and the service. Unfortunately, after our visit this past last Friday, this view has changed for us.This past Friday our immediate family brought other family members to the restaurant ~~who was visiting from another country~~. Instead of the usual delightful service and fare we encountered problems almost at every turn.

The issue started when our reservation for nine was pushed back because of overfilled capacity and we were forced to wait for more than 30 minutes. We were finally given a round table which was crowded too small for a group of eight. This table was near the middle of the dining area and was surrounded by other large groups who were quite noisy. Not only were we unable to hear each other, but the waitress had to ask each of us to repeat ~~ourselves~~ because she was unable to hear us. The next problem occurred when half of the order was mixed up and had to be returned.

As an overall rating, our experience at your establishment was not near what we had come to expect from Griliazh. Hopefully you will be able to return to your previous level of excellence.

Yours faithfully,

Anastasiya Yablonovskaya

You must try to economize your speech. Make it shorter and go straight to the point.

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2nd BAT Colegio SIL

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